Frequently Asked Questions
Everything you need to know about our modern heirlooms.
How long will it take for my order to ship?
Most of our pieces are handcrafted to order. Please allow 2-4 weeks for production plus shipping time, though select in-stock items may ship within 3-5 business days.
What is your return policy?
We accept returns on unworn, non-customized pieces within 14 days of delivery. Please note that personalized engravings and custom lengths are considered final sale.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. International customers are responsible for any duties and taxes incurred at customs within their specific country.
How do I care for my FoundRae jewelry?
To maintain the luster of your 18k gold and enamel, clean gently with a soft cloth and warm soapy water. Avoid harsh chemicals, perfumes, and abrasive surfaces.
Can I customize a medallion or chain?
Absolutely. We specialize in storytelling jewelry. You can customize your piece with specific initial engravings or by mixing and matching our signature symbols and chains.
Are your materials ethically sourced?
Yes, we are committed to sustainability. We use recycled 18k gold and ensure that all our gemstones and diamonds are ethically sourced through conflict-free suppliers.